Collecting loss runs without a person waiting on each one
Every submission needs a claim history, and the carriers that hold it have no obligation to make getting it easy. Requests go out per carrier in whatever channel each one accepts, a portal for some and a fax number for the carrier that has not updated its process since the incumbent agent left, and what came back gets tracked against what was asked so the follow up goes to the two carriers still missing rather than to all nine. Reading what arrives is its own problem, because every carrier lays a loss run out differently and scanned ones resist tidy extraction, so the read reports its confidence rather than asserting a total an underwriter will later rely on.
A certificate request arrives as a sentence in an email, and answering it correctly requires deciding which endorsements the policy actually grants.
The agency management system is the record, and a standardised download feed keeps parts of it current. The feed is positional flat file in origin, its coverage varies by carrier and by line of business, and a policy that arrives without matching an existing record lands in a queue somebody clears by hand.
- Applied Epic
- Outlook
- Excel
When this is the wrong thing to build
Pick something else if the carriers you work with mostly refuse loss runs to non-incumbents. The blocker is commercial, not technical.
The constraint that shapes it
Producing a quote or binding coverage happens under a licence that is issued per state and per line, and separately under a carrier appointment, so a person can be licensed without being appointed. More on how this sector works.
A list of things that are missing, worked until it is empty. Read what this shape is, or start from one of these.
- Chasing a compliance file to complete
- Chasing a referral fee through to a closing you cannot see
- Asking for the replenishment before the retainer runs to zero
- Chasing medical records until the set is complete
- Getting a deposition on the calendar of every party
- Chasing the warranty credit the distributor has not issued
- How do I get loss runs from a carrier we no longer write business with?
- Why do carriers refuse to send loss runs to a non incumbent agent?
- How many years of loss runs does an underwriter want on a submission?
- Can claim totals be read out of a scanned loss run reliably?
- How do I track which carriers have sent loss runs back?
Back to insurance agencies, or see how this is priced and scoped.