Reading a certificate request and preparing the answer
Parsing what the requester actually asked for, checking it against the endorsements on the policy, and preparing the certificate with the discrepancies flagged. The issuing click stays with a licensed person, and that is deliberate rather than a limitation.
A certificate request arrives as a sentence in an email, and answering it correctly requires deciding which endorsements the policy actually grants.
The agency management system is the record, and a standardised download feed keeps parts of it current. The feed is positional flat file in origin, its coverage varies by carrier and by line of business, and a policy that arrives without matching an existing record lands in a queue somebody clears by hand.
- Applied Epic
- Vertafore AMS360
- Outlook
When this is the wrong thing to build
Pick something else if your policy data in the management system is not current enough to check a request against. Then this produces confident wrong answers, which is worse than slow ones.
The constraint that shapes it
Producing a quote or binding coverage happens under a licence that is issued per state and per line, and separately under a carrier appointment, so a person can be licensed without being appointed. More on how this sector works.
A file arrives. The fields come back typed and checkable. Read what this shape is, or start from one of these.
- Reading dates out of a ratified contract
- Abstracting a commercial lease into dated fields
- Filling an MLS input sheet from the listing agreement
- Turning a docket entry into a calendar
- Turning a delivered transcript into a usable set of cites
- Coding a filing fee to the matter that will repay it
- Can I tick the subrogation waived box on an ACORD 25 without the endorsement?
- How do I know whether a policy carries a blanket additional insured endorsement?
- What do I do when a certificate request asks for primary and noncontributory?
- How do I answer a request naming an endorsement the policy does not have?
- Why can an agency be sued over the wording on a certificate?
Back to insurance agencies, or see how this is priced and scoped.